Contact

Please allow upto 7 WORKING days AFTER despatch before contacting regarding delivery, if you require updates please contact the shipping provider (Royal Mail)  directly who can update further. 

RETURNS!!!! 

Returns & Cancellations

We hope you love your order, but if you change your mind you can return eligible items within 14 days of delivery by contacting us via email. 

Items must be:

  • Unused and in their original condition.
  • Returned with all original tags attached.
  • Free from marks, odours, pet hair or other signs of use.

Customers are responsible for return postage costs for change-of-mind returns. We recommend a tracked postal service, the bags are the customers responsibility until successfully delivered. 

If an item has been handled more than necessary to inspect it, or is returned in a condition that reduces its resale value, we may and have the right to reduce the refund to reflect the loss in value, at our discretion. 

Faulty Items

If you believe your item is faulty, please contact us as soon as possible with photographs. We will ask you to return the item so it can be inspected.

If we confirm the item has a manufacturing fault, we will provide an appropriate remedy in accordance with your consumer rights, which may include a repair, replacement or refund via store credit.  

 

Please note: all orders are refunded with store credit ONLY, we currently do not issue refunds. By agreeing to place an order on the website you agreed to the following terms and conditions. any orders returned that were ordered with a free delivery code, the delivery will be deducted from the amount refunded as store credit. 


How Do I Return?

If you're not happy with your order you are more than welcome to return your item. We accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise ONLY. Items that are excluded from returns are (eg: lucky dips, CLAIMS, sale items and mystery boxes and game live items).

Penny Lane Scrunchies LTD hold the rights to reject a return if your product does not meet our required conditions. Please note to return your items in a condition that you would want to receive them. 

DONT FORGET: Please make sure to include your name and order number within your returns parcel. Not doing so will slow down the process massively. Only contact via email and not social media. 

How Should I Send My Return?

All return costs must be covered by the buyer. We accept returns sent by Royal Mail only, Penny Lane Scrunchies LTD advise using a signed for service. Penny Lane Scrunchies LTD are not responsible for any returns that are lost in transit to us.

What happens when my return has been received? 

Returns will be checked over and store credit issued within 7 working days of successful delivery.