Contact
Please allow upto 7 WORKING days AFTER despatch before contacting regarding delivery, if you require updates please contact the shipping provider (Royal Mail) directly who can update further.
RETURNS!!!!
Please note: all orders are refunded with store credit ONLY, we currently do not issue refunds. By agreeing to place an order on the website you agreed to the following terms and conditions. any orders returned that were ordered with a free delivery code, the delivery will be deducted from the amount refunded as store credit.
Return's Policy
All returns are fulfilled with store credit ONLY. Returns must be completed within 14 days of the original purchase. The buyer is responsible for all returns cost, we suggest using a tracked postage service, Penny Lane Scrunchies LTD is not responsible for the loss of any returns parcel. We do not accept returns with items that have been worn, have stains, no tags or were sale items or in a mystery box. Please complete the form on this page to begin your return.
How Do I Return?
If you're not happy with your order you are more than welcome to return your item. We accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise ONLY. Items that are excluded from returns are (eg: lucky dips, CLAIMS, sale items and mystery boxes and game live items).
Penny Lane Scrunchies LTD hold the rights to reject a return if your product does not meet our required conditions. Please note to return your items in a condition that you would want to receive them, please avoid returning items screwed up, inside out or in shopping bags.
DONT FORGET: Please make sure to include your name and order number within your returns parcel. Not doing so will slow down the process massively. Only contact via email and not social media.
How Should I Send My Return?
All return costs must be covered by the buyer. We accept returns sent by Royal Mail only, Penny Lane Scrunchies LTD advise using a signed for service. Penny Lane Scrunchies LTD are not responsible for any returns that are lost in transit to us.
What happens when my return has been received?
Returns will be checked over and store credit issued within 7 working days of successful delivery.